Some systems are experiencing issues.
We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
Last updated 2026-04-14 06:44:17
Last updated 2026-08-24 10:20:30
Last updated 2026-08-24 10:20:30
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The cause has been located and a fix is being rolled out.
This is related to our current migration of platform and will no longer be a factor once that is complete in the coming weeks.
Thank you for your patience.
Investigation is ongoing.
Error appears sporadic in nature and only affects a percentage of requests.
If you are logged in, please do not log out as this will clear your session ID and thus may then mean you encounter the issue.
Monitoring has detected elevated portal errors.
We are investigating.