Some systems are experiencing issues.
We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
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The upgrade is now complete.
Please accept our apologies for the unexpected overrun, this was due to the volume of records that required changing as part of the upgrade to a new database schema.
This work has slightly overrun and we expect this to take up to 1 further hour.
Our apologies for the delay.
In the second phase of upgrades to our portal infrastructure, we will be taking the service down from 5am until approximately 9am.
Service will resume once the upgrade is complete and we appreciate your understanding whilst this important work concludes.