Service Status | xilo Ltd.

All systems are operational.

Shared Hosting, Reseller Hosting and Premium Hosting
Fixed

Fixed

2 weeks ago —

We are considering this resolved now due all affected servers having been patched and/or migrated.

Watching

2 weeks ago —

The following servers have had the core cPanel servers restored after a period of testing following the patch changes.

november papa quebec

These servers are already on the upgrade pathway and will now be priorotised, all affected customers will be contacted about this.

oscar remains as outstanding due to technical limitations and pathway for this has already been set and customers advised.

Watching

2 weeks ago —

Patching for the below servers is being reviewed and in testing. Once we're happy, the services on those will resume.

november quebec papa

The remaining server, oscar, is having issues running updates as a secondary issue which is still under investigation.

Identified

2 weeks ago —

All servers have been patched in line with cPanels update except those below.

november oscar papa quebec

These are older servers on the upgrade pathway to newer base OS which we will be pushing ahead of the queue and those customers will be contacted in due course.

cPanel, WHM and Webmail will remain full disabled at this time on these servers.

For email use, please use an IMAP or POP3 client.

3 weeks ago —

cPanel have announced a CVE affecting all versions.

Due to this, cPanel and WHM access has been disabled until we can apply patches. Mitigation was reviewed but not possible.

We will update this as soon as we have further news from cPanel.

Server customers should follow the guidance as listed at https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026

Incident UUID 5ad6ccd9-f06a-41e2-9f12-0a4f6dbf7004