Some systems are experiencing issues.
We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
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We are seeing relatively normal traffic volumes now although some reports of customers getting a login-fast page.
A further change has been made for those that were seeing that page.
If you are still doing so, please clear your cache/cookies for my.xilo.net only. You do not need to clear your entire cookie cache as they are site specific.
A fix is now being rolled out for the offending rule and we will update once complete.
We have identified this is affecting some customers due to a new ruleset added to our WAF.
Our engineers are working to resolve this as soon as possible.
We have received reports of some customers seeing a white page when trying to login to the portal.