We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
We're working with a high number of tickets currently along with higher than usual amount of calls to our team.
We are working through these as quick and as best as possible due to a smaller team than usual due to staff illness.
We appreciate your patience and understanding.
No incidents reported
We're investigating issues with accessing the portal leading to errors or timeouts.
We continue to watch the portal servers.
Logins will be rate limited for a period of time so if using a known password, please try again later. This protection measure will be removed once any ongoing attacks end.
Work is ongoing and some traffic is now filtering through to the portal via the alternative routing.
This can take some timed due to propagation but normal access will return fully over the next few hours.
We continue to appreciate your patience and understanding throughout the ongoing DDoS.
The attack is ongoing.
Our engineers are putting in place further mitigation with Layer 7 protection and this work is ongoing.
This attack is similar to a number of attacks seen by other providers in the last 2-3 weeks.
The cause is an ongoing DoS which is saturating connections from our front end to backend servers.
We are attempting to block this by due to the nature of DDoS, the source addresses are constantly changing.
This is not impacting any customer services at this time and only our portal services.
We apologise for the impact to the portal.
Our engineers have identified the cause and working to restore portal services.