Some systems are experiencing issues.
We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
Last updated 2026-04-14 06:44:17
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The cause has been identified and resolved and was due to one load balancer out of four with frozen cache from yesterdays emergency work.
Our engineers will be looking on how to improve monitoring on the balancers.
We are aware of an error show to some customers when trying to login to the portal.
Our engineers are investigating.
Work is progressing.
The root cause appears to be an upgrade releates by our support system vendor last week. We are working with them to resolve the issue.
We are conducting emergency maintenance on the portal due to reported issue with the ingtegration with our support software vendor.
We apologise for the impact to portal access.