Some systems are under maintenance.
We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
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Unfortantely, this upgrade did not complete as planned.
Due to the size of the database it had taken far longer than expected and as seen during our off-line testing.
We have now reverted and will be testing this further internally.
Some late running actions such as renewals and ticket updates will sync over the next few hours.
We apologise for the longer than expected maintenance period.
This work has overrun and we are working to restore as soon as possible.
We apologise for the delay.
As part of our portal upgrades, we will have a period of maintenance of the portal from 5am until approxiamtely 12pm (noon) on Saturday 24th October.
We appreciate your patience and understanding during this work window.