Service Status | xilo Ltd.

All systems are operational.

Service Status | xilo Ltd.

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.

  • General

    Last updated 2026-04-14 06:44:17

    Operational
  • Shared Hosting

    Last updated 2026-04-14 06:44:15

    Operational
  • Reseller Hosting

    Last updated 2026-04-14 06:44:14

    Operational
  • Premium Hosting

    Last updated 2026-04-14 06:44:15

    Operational
  • Cloud Servers

    Last updated 2026-04-14 06:44:13

    Operational
  • Dedicated Servers

    Last updated 2026-04-14 06:44:13

    Operational
  • Webmail

    Last updated 2026-04-14 06:44:11

    Operational
  • Incoming

    Last updated 2026-04-14 06:44:10

    Operational
  • Outgoing

    Last updated 2026-04-14 06:44:12

    Operational
5 Incidents
  • Portal

    Last updated 2026-04-14 06:48:02

  • Network / Routing

    Last updated 2026-04-14 06:44:09

    Operational
  • Phones

    Last updated 2026-04-14 06:44:08

    Operational

Recent Incidents

Portal
9 hours ago —
Fixed

Fixed

4 hours ago —

This work is complete.

We have completed this work.

Fixes:

Resolved and issue with portal updates showing correctly. Card updates for non-PSD2 cards where AVS/CVS gives different results to PSD2 cards.

Adds:

Support for VM quotas Support for automatic redemption restore for some ccTLDs

Thank you for your patience.

9 hours ago —

We will be completing some urgent portal upgrades during this window to resolve an issue with updates as well as roll out a new version in preperation for our planned portal overhaul.

This work is expected to take betwen 4-5 hours.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.