Services operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.

Past Incidents

Tuesday 24th June 2025

Portal Portal Login

We have had reports of some customers unable to access the portal page.

This appears to be related to yesterdays issues and was related to one of the load balancers in front of the portal.

Our monitoring did not pick up on this as we use sticky sessions and the traffic steering was avoiding this.

Further monitoring will be added to each entry node in due course.

If you continue to have any issue, please clear your cookies for *.xilo.net.

Monday 23rd June 2025