We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
We are investigating reports of errors when making or trying to make Direct Debit payments via the portal.
This has been resolved by the Direct Debit provider and previous transactions have all been processed.
This issue is ongoing and we are still waiting on our Direct Debit processor to correct the issue.
Please continue to make payment by Card or PayPal in the interim.
We have received a response from our Direct Debit processor.
This issue appears to be due to a change they have made on the type of account we have, which is considered legacy from when it was setup in 2014.
They are currently looking at solutions and we should hopefully be able to put a technical workaround in place to process any outstanding invoices.
Payment can be made manually via Card or PayPal via the portal in the interim.
This issue has been raised with our Direct Debit provider. We are currently getting errors when communicating with their API.
This is affecting one-off payments and normal recurring payments.
In the interim, please make a manual payment via Card or PayPal as there is no work around for Direct Debit until we ascertain the cause.
A case has been raised with the provider and we are awaiting a response.
No incidents reported
We are investigating an issue with sporadic redirects errors when accessing the portal for some customers.
Our engineers believe the root cause has been identified and a solution is being deployed for this.
Data shows any customer with an active session would not see any issue but those with a session which has timed would potentially see the issue.
This issue is still being investigated.
Currently our engineers are only seeing this affecting some connections in to the portal.
Please accept our apologies if this affecting you.