Services operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.

Past Incidents

Sunday 18th June 2023

Network / Routing Switch Upgrade - O11

We will be upgrading the software on the switch in rack O11.

This will affect some shared/reseller servers as well as some dedicated server customers.

Expected downtime will be less than 5 minutes and will begin shortly after the start of the incident window.

This work is required to ensure the switch software remains up to date and secure.

The switch has remained stable so we are closing this status posting.

This work is complete.

Downtime was approximately 164 seconds.

We will watch for any unexpected issues over the next hour and then close this status posting.
Shared Hosting november - iDRAC replacement

Further to the status posting last week, we need to take this server down to replace the iDRAC (remote management) card.

This work will start after the maintenance window and is expected to take 30 minutes.

Unfortunately, despite the errors on boot, replacing the iDRAC card did not resolve the issue.

We will be performing a full chassis swap in the coming weeks. For now, there is no impact to service, we are just unable to monitor some aspects of the server which have been deemed not-critical as we are able to get the data from other sources on the host OS.

Server is now booting and will return to service shortly.

Saturday 17th June 2023

Portal SSL Ordering Errors

We have been alerted to errors when ordering SSLs.

Two specific errors are being returned by Sectigo and this appears to be due to an order build issue on their systems. We are placing the order with them as soon as payment is complete and they are returning an order ID but then not building the order against it, either with an invalid product, or unallocated credit error.

We have seen this before and it was quickly fixed within their API and have raised the issue with them again. Due to the weekend, we are unlikely to hear from them but will chase on Monday.

This was resolved earlier on Thursday and is now working normally.

We are still awaiting an update from Sectigo at this time.

Sectigo have confirmed this is an issue and their incident management team are investigating.