Services operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.

Stickied Incidents

Tuesday 24th December 2024

Phones Christmas and New Year - Contact Hours

As part of our Christmas and New Year operational hours, our usual telephone contact hours will change. These will be as follows.

24th December - normal service until 1pm.

25th December - closed

26th December - closed

27th December - normal service until 1pm

30th December - normal service

31st December - normal service until 1pm

1st January - closed

2nd January - normal service resumes

During this time, our team will still be responding to tickets raised via the portal within normal team operational hours, for support, this is 24/7. Other non-critical teams (Sales and BIlling) will mirror the above times.

We would like to take this opportunity to wish you a Merry Christmas and Happy New Year.

Past Incidents

Saturday 26th November 2022

No incidents reported

Friday 25th November 2022

No incidents reported

Thursday 24th November 2022

Phones Power Loss - DC3

We're aware of a power outage affecting a secondary site used for off-site backup services.

This is also impacting our phones for incoming and outgoing services. We are working on re-routing those where possible.

No customer services are impacted as this site is only used for extra resilience for hosting services such as tertiary DNS and MX.

This is now considered resolved and calls routed back to their original location.

Customers with immediate queries, will be called back up to 8pm this evening where there are existing and outstanding updates.

We're still working towards a limited capacity on the re-routed calls and our team is extremely busy.

Power has been restored to DC3 and we are now working to revert calls back this location.

Some re-routing has been possible but this is at limited capacity due to telephony constraints.

They are working to increase this currently.