We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
We're aware of an issue logging in to backup-1 from cPanel and hosting control panels.
Attempting to restart the process has generated unexpected errors and we have raised with the software vendor awaiting their response.
You may see a page showing the following message which is currently expected.
This may take several minutes
A software change has been made and the service is now working normally.
Thank you for your patience.
No incidents reported
We're investigating errors seen when attempting to login to the My XILO portal.
One of our storage arrays had a replicated failure in hardware.
Our engineers arranged for Dell to attend site to replace the hardware and they have been working to check data integrity.
We apologise for the limited portal access during this time.
Engineers are en-route to the datacentre.
We are seeing a potential power issue affecting non-customer serving equipment and our usual OOB (out of band) management access is also not responding.
Staff on site are unable to visually see any issue and this requires further investigation.
No customer services are affected at this time and all servers and services are operational.
