We are seeing relatively normal traffic volumes now although some reports of customers getting a login-fast page.

A further change has been made for those that were seeing that page.

If you are still doing so, please clear your cache/cookies for my.xilo.net only. You do not need to clear your entire cookie cache as they are site specific.

A fix is now being rolled out for the offending rule and we will update once complete.

We have identified this is affecting some customers due to a new ruleset added to our WAF.

Our engineers are working to resolve this as soon as possible.

We have received reports of some customers seeing a white page when trying to login to the portal.