We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
No incidents reported
We've been made aware of an incorrect recording playing when calling our contact numbers on some calls.
The cause has been found with a call server which had lost its time on a reboot and did not automatically sync back with NTP.
This resulted in around 30% of calls receiving the message depending if they hit this call server.
The time process has been set and issue resolved.
