Services operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.

Stickied Incidents

Monday 30th September 2024

Portal Direct Debit Errors

We are investigating reports of errors when making or trying to make Direct Debit payments via the portal.

This has been resolved by the Direct Debit provider and previous transactions have all been processed.

This issue is ongoing and we are still waiting on our Direct Debit processor to correct the issue.

Please continue to make payment by Card or PayPal in the interim.

We have received a response from our Direct Debit processor.

This issue appears to be due to a change they have made on the type of account we have, which is considered legacy from when it was setup in 2014.

They are currently looking at solutions and we should hopefully be able to put a technical workaround in place to process any outstanding invoices.

Payment can be made manually via Card or PayPal via the portal in the interim.

This issue has been raised with our Direct Debit provider. We are currently getting errors when communicating with their API.

This is affecting one-off payments and normal recurring payments.

In the interim, please make a manual payment via Card or PayPal as there is no work around for Direct Debit until we ascertain the cause.

A case has been raised with the provider and we are awaiting a response.

Past Incidents

Friday 23rd June 2023

Shared Hosting november - Chassis Swap

In line with the earlier works for the november server to replace the fault iDRAC card, a chassis swap will be conducted during the planned window lasting for up to 2 hours from the start of the work window.

We appreciate your patience and understanding during this short amount of downtime.

We have attempted the chassis replacement.

Unfortunately, the replacement sent by Dell does not boot.

The old chassis has been returned to service and a service call replaced for a further replacement.

We are sorry for the repeated work on this but hopefully there will be only one further window required in the future.

Thursday 22nd June 2023

No incidents reported