We'll report any known service issues on this page, including any planned maintenance.
You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.
We are investigating reports of errors when making or trying to make Direct Debit payments via the portal.
This has been resolved by the Direct Debit provider and previous transactions have all been processed.
This issue is ongoing and we are still waiting on our Direct Debit processor to correct the issue.
Please continue to make payment by Card or PayPal in the interim.
We have received a response from our Direct Debit processor.
This issue appears to be due to a change they have made on the type of account we have, which is considered legacy from when it was setup in 2014.
They are currently looking at solutions and we should hopefully be able to put a technical workaround in place to process any outstanding invoices.
Payment can be made manually via Card or PayPal via the portal in the interim.
This issue has been raised with our Direct Debit provider. We are currently getting errors when communicating with their API.
This is affecting one-off payments and normal recurring payments.
In the interim, please make a manual payment via Card or PayPal as there is no work around for Direct Debit until we ascertain the cause.
A case has been raised with the provider and we are awaiting a response.
No incidents reported
We need to reboot the november server due to some errors observed on monitoring.
We apologise for the short notice of this work required.
The IDRAC card appears to have failed.
This will not impact day to day running of the server but a replacement has been ordered and we will replace this in a future maintenance window.
The server is rebooting to normal service now.
