Services operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.

Past Incidents

Friday 16th December 2022

No incidents reported

Thursday 15th December 2022

No incidents reported

Wednesday 14th December 2022

Portal Portal Maintenance

We will be conducting emergency maintenance this evening on the port from 5:30pm due to the power outage at one of our datacentre sites this morning.

This is to repair one of our replicated databases that did not return normally and requires a manual resync, which the master requires work during this process.

Due to the data volume, this may take some time to fully come online but the work will happen as quickly as humanly possible.