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No incidents reported
We're investigating some backend errors when using our portal API due to increased failure counts.
This is affecting some queries and will return a 500 error.
This is now resolved and was caused by a RTC (real time clock) timing issue on one front end server causing API tokens and 2FA/OTP keys to expire too early compared to the user request. All servers rely on NTP but the shift appears to have stopped this enforcing the correct time due to the regular time shift by a value considered too great.
Due to the sticky nature of the load balancer always forwarding a matching IP/hash to the same front end server unless down, it only affected those who originally saw the issue.
The underlying chassis has been replaced to resolve the issue whilst further hardware investigation will go whilst offline.
Throughout a period of monitoring, a potential backend issue has been identified.
This may also prevent some login tokens from working on our non-API entry points.
We are looking to make a change in the next few hours to resolve once tested.