Services operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.

Past Incidents

Wednesday 19th September 2018

No incidents reported

Tuesday 18th September 2018

No incidents reported

Monday 17th September 2018

Portal Portal Login

We've had reports of a webserver error affecting new logins in the portal.

On further investigation this appears to be related to a code change completed on Thursday but only impacted customers that had credits on their accounts.

Due to a race condition, when this was trying to be rendered along with other portal data, it would timeout entirely exceeding the backend process time.

Our engineers have removed the rendering of the credit balance on the portal home screen for the moment and will continue to investigate this.

Update: This is now resolved and credit balanced are rendering as normal.