All systems are operational

About This Site

We'll report any known service issues on this page, including any planned maintenance.

You can contact us via your customer portal, our contact page or via phone on 0333 773 3000.

Past Incidents

Monday 7th January 2019

My XILO Ticket Updates

We're aware of an issue where ticket updates are not appearing in the customer portal.

Our engineers are investigating and hope to re-align all tickets within the next 12 hours.

Update: All impacted customer accounts have been fixed and the teams are working through contacting them in order.

Sunday 6th January 2019

No incidents reported

Saturday 5th January 2019

No incidents reported

Friday 4th January 2019

No incidents reported

Thursday 3rd January 2019

No incidents reported