XILO Communications Ltd. : Service Status http://status.xilo.net/ en XILO Communications Ltd. Copyright XILO Communications Ltd. 2010 2010-09-09T00:00:46+00:00 BT Planned Maintenance - 21CN (ADSL2 ) http://status.xilo.net/article/813/ http://status.xilo.net/article/813/#When:00:00:46Z
This work is required so that BT can carry out hardware upgrades.

BT advise that some customers may have outages up to 4 hours and should only affect BT-based Home and Office services on the 21CN network.

Start Time: 12:00am, 9th September 2010

End Time: 7:00am, 9th September 2010

]]> General Services, Broadband, 2010-09-09T00:00:46+00:00 Emails from XILO to Gmail marked as spam http://status.xilo.net/article/815/ http://status.xilo.net/article/815/#When:16:50:39Z 4:50pm, 7th September 2010

We have received an increasing number of reports from Gmail users that messages from XILO (from our billing system, customer support centre and community forum) are being marked as spam and subsequently moved out of the main Gmail inbox.

On testing this from all of our systems, we were unable to replicate the problem and have attempted to contact Google various times over the last two weeks without any response.

All of our domains are setup with SPF (sender policy framework) to help improve the mail delivery rate and we have now implemented DomainKeys across all of our services which should also help.

We ask that if you have contacted us recently and received no reply, that you check your spam folder. Also, adding our domains to your white/safe list within Gmail, would prevent messages being classed as spam. Also, clicking the "not spam" link within the message will hopefully inform Gmail that it is processing the email incorrectly so that they can adjust their filters.

Finally, we would like to stress this does not affect customer email being sent to Google. Only email from our domains and administrative IP range appears affected. ]]> General Services, My XILO, 2010-09-07T16:50:39+00:00 Pro 24 - Outage - Yorkshire Regions - Resolved http://status.xilo.net/article/812/ http://status.xilo.net/article/812/#When:12:12:54Z 12:12pm, 17th August 2010

We have been advised of an outage for customers in the following area codes.

0197x
0194x
0192x
0190x
0175x
0153x
0148x
0142x
0127x
0113x

The LLU supplier is currently working to identify the fault and resolve.

5:58pm, 17th August 2010

Issue resolved.

]]> General Services, Broadband, 2010-08-17T12:12:54+00:00 Juliet - High Loads - Resolved http://status.xilo.net/article/810/ http://status.xilo.net/article/810/#When:10:53:17Z 10:53am, 2nd August 2010

Our monitoring has picked up very high loads on the juliet server. We are investigating.

12:28am, 3rd August 2010

Issue resolved.

]]> Hosting Services, Shared Hosting, 2010-08-02T10:53:17+00:00 Delta - Outage - Resolved http://status.xilo.net/article/808/ http://status.xilo.net/article/808/#When:10:28:14Z 10:28am, 23rd July 2010

We are seeing a repeat of this morning DoS attack against delta. We are investigating currently.

Update: This is now in service and we are actively monitoring for any repeat. Due to the nature of a DoS, of which now appears to be a DDoS, it can be very hard to block and identify the source.

3:50pm, 31st July 2010

Issue resolved.

]]> Hosting Services, Reseller Hosting, 2010-07-23T10:28:14+00:00 LINX Routing Issues - Resolved http://status.xilo.net/article/806/ http://status.xilo.net/article/806/#When:11:26:00Z 11:26am, 21st July 2010

Our monitoring has picked up some high latency and packet loss. This appears to be related to a problem at Linx.

We are investigating currently but only appears to be affecting the 224 peering LAN.

Update - 2:37pm: We have been informed that this issue is due to a power outage in Telehouse which is affecting Linx and Lonap exchange points.

1:28am, 22nd July 2010

Issue resolved.

]]> General Services, Broadband, Network / Routing, 2010-07-21T11:26:00+00:00 BT - 20/21CN (Home/Office) Outage - Resolved http://status.xilo.net/article/804/ http://status.xilo.net/article/804/#When:13:03:05Z 1:03pm, 14th July 2010

BT are reporting that users in the following area codes may have no internet service and/or may have difficulty gaining an internet connection.

01132 01133 01142 01159 01162 01173 01179 01189 01200 01204, 01205 01206 01207 01209 012131 012135 012137 012142 012143 012144 012145 012147 012150 012151 012155 012163 012164 01224 01226 01228 01229 01236 01239 01242 01243 01244 01246 01248 01252 01253 01254 01255 01256 01257 01262 01263 01268 01270 01271 01273 01274 01282 01283 01284 01286 01287 01289 01290 01292 01294 01296 01297 01301 01302 01303 01306 01307 01308 013122 013133 013134 013145 013156 013165 013166 01322 01324 01325 01332 01333 01334 01343 01344 01346 01347 01352 01354 01355 01359 01362 01364 01369 01375 01376 01377 01382 01383 01387 01388 01389 01392 01395 01400 01404 01405 01407 014122 014124 014133 014134 014135 014142 014144 014163 014164 014184 014188 01422 01423 01424 01427 01429 01430 01433 01434 01438 01439 01449 01450 01452 01455 01457 01460 01461 01463 01466 01467 01469 01471 01472 01473 01475 01476 01478 01480 01483 01484 01485 01492 01493 01496 01501 01505 01506 01507 01509 015120 015122 015123 015125 015126 015129 015133 015134 015135 015142 015143 015144 015148 015152 015153 015163 015164 015165 015170 015172 015192 015193 01522 01524 01525 01527 01530 01535 01539 01543 01555 01556 01563 01564 01565 01566 01581 01582 01586 01592 01599 01600 01603 01604 01606 01609 016120 016122 016123 016125 016127 016130 016132 016133 016134 016135 016136 016137 016142 016143 016144 016147 016148 016162 016163 016164 016165 016166 016168 016173 016176 016177 016178 016179 016183 016184 016187 016188 016190 016192 016194 016196 016197 01621 01622 01623 01625 01626 01629 01630 01631 01633 01634 01636 01637 01639 01642 01646 01652 01653 01661 01664 01669 01670 01673 01675 01686 01695 01697 01698 01702 01704 01706 01708 01709 01721 01722 01723 01724 01727 01730 01733 01737 01738 01740 01744 01745 01748 01751 01752 01753 01754 01756 01757 01758 01759 01765 01768 01772 01773 01775 01776 01779 01782 01785 01788 01790 01792 01793 01803 01822 01823 01833 01834 01837 01845 01865 01869 01872 01884 01889 01890 01896 01900 01902 01904 01905 01909 019121 019122 019123 019125 019126 019127 019129 019138 019141 019147 019148 019149 019151 019152 019156 01922 01924 01925 01928 01932 01937 01942 01943 01944 01945 01946 01947 01949 01950 01952 01959 01964 01968 01969 01977 01978 01984 01995 0203066 0203117 0207064 0207243 0207261 0207278 0207313 0207403 0207580 0207636 0207713 0207727 0207792 0207837 0207924 0207978 0208314 0208316 0208438 0208452 0208465 0208679 0208680 0208688 0208690 0208741 0208743 0208746 0208748 0208749 0208764 0208830 0208850 0208854 0208859 0208915 0208944 0208947 0208960 0208965 0208968 0238022 0238033 0238063 0239223 0239225 0239226 0239265 0239266 0239269 0247636 0247638 0282565 0283083 0283754 0284176 0284372 0287032 0287136 0287963 0288676 0288775 0289024 0289032 0289042 0289046 0289062 0289079 0289084 0289085 0289181 0289264 0289269 0289446

7:52pm, 14th July 2010

Issue resolved.

]]> General Services, Broadband, 2010-07-14T13:03:05+00:00 Pro 16 - East England - Possible Outage - Resolved http://status.xilo.net/article/803/ http://status.xilo.net/article/803/#When:11:47:15Z 11:47am, 12th July 2010

We are receiving reports of a possible outage affecting several exchanges in the east of the country.

As yet, C&W have not confirmed any issues but they may not be aware of it as yet.

Current known areas that have an outage include Norfolk, Suffolk and Essex.


Update: 6:17pm - C&W have confirmed a possible fibre break. This is also affecting some customers in London. At present, we've not been given an ETA.

Update: 12:55am - C&W are working on the break but at present have not been able to confirm a resolve ETA. We will gain an update first thing in the morning should the break not be resolved.

10:17am, 13th July 2010

Issue resolved.

]]> General Services, Broadband, 2010-07-12T11:47:15+00:00 BT - Manchester - 20CN (Home/Office) Outage - Resolved http://status.xilo.net/article/801/ http://status.xilo.net/article/801/#When:19:38:45Z 7:38pm, 4th July 2010

BT have identified a problem with their national network in the Manchester area. This affects many ISPs.

The following area codes may have no service (unable to login) but have sync to the exchange.

01204 01244 01253 01254 01257 01260 01270 01274 01282 01283 01286 01422 01477 01484 01492 015122 015123 015125 015128 015129 015133 015134 015142 015147 015148 015149 015170 015172 015173 01524 01530 01535 01606 016120 016121 016122 016123 016124 016125 016127 016128 016129 016130 016133 016134 016135 016140 016142 016143 016144 016145 016147 016148 016149 016161 016162 016165 016166 016170 016171 016172 016174 016175 016177 016179 016183 016186 016188 016190 016195 016196 016197 016198 01625 01642 01663 01678 01691 01704 01706 01745 01756 01772 01782 01785 01824 01827 01889 019138 01925 01928 01943 01952 01977 01978 01995 05600

12:51pm, 5th July 2010

Issue resolved.

]]> General Services, Broadband, 2010-07-04T19:38:45+00:00 Golf - DDoS Attack - Resolved http://status.xilo.net/article/797/ http://status.xilo.net/article/797/#When:11:42:27Z 11:42am, 15th June 2010

Due to an on-going DDoS attack against our shared server, golf; some customer sites will appear down.

We are working on mitigating this attack. Due to the level and distributed nature of the attack it is providing difficult to block at this stage.

3:54pm, 15th June 2010

Issue resolved.

]]> Hosting Services, Shared Hosting, 2010-06-15T11:42:27+00:00