XILO Communications Ltd. : Service Status
Support 0345 468 0005 • Sales 0800 848 8468 • 
SERVICE STATUS
Our status page shows information for all the services we offer. During any service problems, we will update this page when there are service affecting issues, service outages or planned maintenance. If you are having difficulties with your service which are not displayed, please do raise a ticket on your account using the button above including any error messages you may have, together with your domain name, IP address or login username.
We aim to answer all support tickets within 60 minutes during office hours and 8 hours outside of these times. Our current support response time is 23 minutes. (This based on the last 100 tickets received by our support team only).
Current local time: 10:07:20am, 8th September 2010
- Email Services
Webmail Service is operating normally-
There are no service issues, or planned maintenance at this time.
- POP3 Service is operating normally
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There are no service issues, or planned maintenance at this time.
- IMAP Service is operating normally
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There are no service issues, or planned maintenance at this time.
- SMTP Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Hosting Services
- Shared Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Reseller Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Virtual Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Dedicated Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- General Services
- Broadband
Service has work planned -
BT Planned Maintenance - 21CN (ADSL2 )
BT have advised us of planned maintenance that will affect customers country-wide on most ISPs.
This work is required so that BT can carry out hardware upgrades.
BT advise that some customers may have outages up to 4 hours and should only affect BT-based Home and Office services on the 21CN network.
Start Time: 12:00am, 9th September 2010
End Time: 7:00am, 9th September 2010
My XILO Service is experiencing problems-
My XILO Information
Emails from XILO to Gmail marked as spam
We have received an increasing number of reports from Gmail users that messages from XILO (from our billing system, customer support centre and community forum) are being marked as spam and subsequently moved out of the main Gmail inbox.
On testing this from all of our systems, we were unable to replicate the problem and have attempted to contact Google various times over the last two weeks without any response.
All of our domains are setup with SPF (sender policy framework) to help improve the mail delivery rate and we have now implemented DomainKeys across all of our services which should also help.
We ask that if you have contacted us recently and received no reply, that you check your spam folder. Also, adding our domains to your white/safe list within Gmail, would prevent messages being classed as spam. Also, clicking the "not spam" link within the message will hopefully inform Gmail that it is processing the email incorrectly so that they can adjust their filters.
Finally, we would like to stress this does not affect customer email being sent to Google. Only email from our domains and administrative IP range appears affected.
Started at: 4:50pm, 7th September 2010
Resolve ETA: No ETA - Informational alert.
- Network/Routing Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Phone Support Service is operating normally
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There are no service issues, or planned maintenance at this time.
Service Updates
Emails from XILO to Gmail marked as spam
4:50pm, 7th September 2010
We have received an increasing number of reports from Gmail users that messages from XILO (from our billing system, customer support centre and community forum) are being marked as spam and subsequently moved out of the main Gmail inbox.
On testing this from all of our systems, we were unable to replicate the problem and have attempted to contact Google various times over the last two weeks without any response.
All of our domains are setup with SPF (sender policy framework) to help improve the mail delivery rate and we have now implemented DomainKeys across all of our services which should also help.
We ask that if you have contacted us recently and received no reply, that you check your spam folder. Also, adding our domains to your white/safe list within Gmail, would prevent messages being classed as spam. Also, clicking the "not spam" link within the message will hopefully inform Gmail that it is processing the email incorrectly so that they can adjust their filters.
Finally, we would like to stress this does not affect customer email being sent to Google. Only email from our domains and administrative IP range appears affected.
Affected services: My XILO
Recently Resolved Issues
No recently resolved service issues.
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