XILO Communications Ltd. : Service Status
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SERVICE STATUS
Our status page shows information for all the services we offer. During any service problems, we will update this page when there are service affecting issues, service outages or planned maintenance. If you are having difficulties with your service which are not displayed, please do raise a ticket on your account using the button above including any error messages you may have, together with your domain name, IP address or login username.
We aim to answer all support tickets within 60 minutes during office hours and 8 hours outside of these times. Our current support response time is 1 hour, 3 minutes. (This based on the last 100 tickets received by our support team only).
Current local time: 6:25:37pm, 29th July 2010
- Email Services
Webmail Service is operating normally-
There are no service issues, or planned maintenance at this time.
- POP3 Service is operating normally
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There are no service issues, or planned maintenance at this time.
- IMAP Service is operating normally
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There are no service issues, or planned maintenance at this time.
- SMTP Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Hosting Services
- Shared Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
Reseller Hosting Service is experiencing problems-
Reseller Hosting Service Information
Delta - Outage
We are seeing a repeat of this morning DoS attack against delta. We are investigating currently.
Update: This is now in service and we are actively monitoring for any repeat. Due to the nature of a DoS, of which now appears to be a DDoS, it can be very hard to block and identify the source.
Started at: 11:28am, 23rd July 2010
Resolve ETA: No ETA
- Virtual Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Dedicated Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- General Services
- Broadband Service is operating normally
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Broadband Service Information
There are no service issues, or planned maintenance at this time.
- My XILO Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Network/Routing Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Phone Support Service is operating normally
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There are no service issues, or planned maintenance at this time.
Service Updates
Delta - Outage
11:28am, 23rd July 2010
We are seeing a repeat of this morning DoS attack against delta. We are investigating currently.
Update: This is now in service and we are actively monitoring for any repeat. Due to the nature of a DoS, of which now appears to be a DDoS, it can be very hard to block and identify the source.
Affected services: Reseller Hosting
Recently Resolved Issues
No recently resolved service issues.
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