XILO Communications Ltd. : Service Status
Support 0345 468 0005 • Sales 0800 848 8468 • 
SERVICE STATUS
Our status page shows information for all the services we offer. During any service problems, we will update this page when there are service affecting issues, service outages or planned maintenance. If you are having difficulties with your service which are not displayed, please do raise a ticket on your account using the button above including any error messages you may have, together with your domain name, IP address or login username.
We aim to answer all support tickets within 60 minutes during office hours and 8 hours outside of these times. Our current support response time is 5 hours, 16 minutes. (This based on the last 100 tickets received by our support team only).
Current local time: 8:26:39pm, 27th January 2012
- Email Services
Webmail Service is operating normally-
There are no service issues, or planned maintenance at this time.
- POP3 Service is operating normally
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There are no service issues, or planned maintenance at this time.
- IMAP Service is operating normally
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There are no service issues, or planned maintenance at this time.
- SMTP Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Hosting Services
- Shared Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Reseller Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Virtual Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Dedicated Hosting Service is operating normally
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There are no service issues, or planned maintenance at this time.
- General Services
- Broadband Service is operating normally
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Broadband Service Information
There are no service issues, or planned maintenance at this time.
- My XILO Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Network/Routing Service is operating normally
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There are no service issues, or planned maintenance at this time.
- Phone Support Service is operating normally
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There are no service issues, or planned maintenance at this time.
Service Updates
No current open service issues.
Recently Resolved Issues
Support Waiting Times
This issue is now resolved. Below is a summary of the service issue.
2:48pm, 26th January 2012
We're currently experiencing a higher than normal volume of calls at present.
We would ask, if possible, for any support queries to be raised via your account online. If you are unable to do this and call, please use the call back option and we will be happy to contact you as soon as possible.
Thank you for your patience and understanding.
8:37pm, 26th January 2012
Issue resolved.
What do our clients say about us?
“I have basic hosting service with a domain in UK and this has been open for about 4 years. Good support from the people at xilo. Happy with service.”
S Drechsler, January 2011
We accept the following
